Library Assistant

The University of the Arts London is seeking a Library Assistant to aid in providing high-end, customer-centered library services. The assistant will be responsible for handling inquiries and offering learning support for students, promoting and facilitating access to resources, collections, and services, and performing administrative duties. The role involves maintaining customer service processes, assisting with the management of library space, helping users with library digital resources, and providing basic troubleshooting. Other duties include aiding in the creation of instructional guides, assisting librarians with learning support, managing the circulation of stock, and maintaining Library Services policies and procedures. Manual handling and use of trolleys and steps will be required for this role. The ideal candidate will have post-16 level education or equivalent, experience in a customer service environment, excellent communication and interpersonal skills, and knowledge of databases and IT hardware and software. They should also have the ability to work collaboratively within a team, demonstrate a strong customer focus, and use initiative and creativity to solve day-to-day problems.