Library Helpdesk Assistant

Organisation
Norwich University of the Arts
Contact Email
library@norwichuni.ac.uk
Mission group (if applicable)
GuildHE
FTE staff per library service
5 - 9
Sector
Higher Education
Job role area
customer experience
Starting salary
£15,000 to £19,999
Last uploaded
17/12/2025
Date of review
3 Year
Summary

The Norwich University of the Arts is hiring a part-time Library Helpdesk Assistant to staff the library helpdesk, perform basic library duties, and assist with library-related tasks. This includes issuing and returning books, answering initial enquiries, directing users to relevant resources, and maintaining the physical library collection. The candidate should have strong IT skills, particularly with Microsoft Office, attention to detail, and customer service experience. Prior knowledge of Higher Education libraries and understanding of how a library collection is organized and maintained would be desirable. The role requires 29.6 hours of work per week for 52 weeks per year, with a salary of £20,358 per annum.