Head of User Engagement

Ulster University is seeking a Head of User Engagement for their Library Service Department. This role involves providing strategic leadership for user engagement across all campus libraries, developing professional service standards, and maintaining excellent customer service. The candidate will be responsible for leading relevant projects, managing change initiatives, and improving services based on user needs and feedback. Additionally, the role includes working in partnership with the University's People Development Team to support individual growth, and managing the borrowing and access schemes. The ideal candidate should hold a degree, have significant leadership experience, be skilled in strategic planning and change management, and demonstrate excellent communication skills. Travel across the University's campuses and flexibility in working hours may be required.