Senior Information Assistant User Engagement

The Senior Information Assistant, User Engagement at Ulster University's Library Service is a leadership role dedicated to delivering high-quality, customer-focused library services. Key responsibilities include leading and supervising an information assistant team, providing excellent customer service, maintaining operational procedures, and managing staff issues. The role also involves liaising with various teams to improve service delivery, participating in library information point duties, and supporting departmental marketing initiatives. Applicants must have strong numeracy and literacy skills, proven customer service experience, experience in a library service team, and the ability to lead and supervise a team. Flexibility for evening and weekend duty is essential.