Customer Service Advisor

This is a job description for a Customer Service Advisor role at Leeds Beckett University, with a salary ranging from £25,000 to £29,999. The job involves providing library advice, guidance, and support to students, delivering and developing student-facing library services, and ensuring a high-quality user experience. Other responsibilities include offering frontline advice to students on using learning resources, delivering administrative support for various customer service functions, and representing the university in a positive and professional manner.

The candidate is expected to have a degree and/or experience in a customer-facing role, strong IT skills, and experience with media equipment. They should also be able to explain complex topics clearly to non-specialists and demonstrate a commitment to training and continuing professional development. The role may require working across different campuses and potentially from home. The working hours per week are 37, which may include a weekend day and Bank Holidays in term time.