Library Assistant (Customer Support)

This is a full-time, permanent position for a Library Assistant (Customer Support) at RGU. The role involves providing excellent customer service and assisting with library resources. Duties include responding to enquiries, assisting users with resources, providing IT support, and carrying out administrative tasks in the library. The candidate will also assist in the maintenance of the library environment and participate in user engagement activities.

The role requires a minimum of 3 Scottish Highers or equivalent qualifications, clear communication skills, strong customer focus, team working abilities, and IT competency. Experience in a team, independent working, and customer care setting is also required. The role is not suitable for remote or hybrid working.