Head of Experience and Learning Spaces

The job opening at Teesside University is for the position of Head of Experience and Learning Spaces. The role involves leading, developing, and managing the customer experience culture within the Library and Student Life department. The successful candidate will be responsible for ensuring that all staff are actively engaged in front-line service delivery. Job duties include managing support for learning, teaching, and research, directing the culture of Experience and Engagement across the service, leading customer support activities, managing customer behaviors and experience, and leading the development of digital solutions. The candidate will also lead on the development and management of all SLS spaces, including building facilities and IT equipment, and will be the primary liaison with Campus Services and ITDS. The salary range is between £40,000 to £49,999.