User Experience Coordinator

The User Experience Coordinator at the Royal Holloway, University of London will be part of the Library Customer Services team. Their responsibilities include providing excellent service to library users, in person and online, working with other team members to improve services, and managing a small customer-focused team. Key tasks involve managing Information Assistants, ensuring consistent frontline service, managing the library environment, and participating in cross-service projects.

A successful candidate should be educated to A level or equivalent, have the ability to work collaboratively, possess strong communication and IT skills, and have experience in a library or higher education environment. They should also have strong customer service skills, experience in managing and delivering a customer service environment, and effective line management skills. Additionally, they should show interest in professional development, networking, and creating a supportive and fair working environment.