Customer Service Team Leader

The University of Salford is hiring a Customer Service Team Leader for the Library, Careers & Enterprise department. The individual will be responsible for managing the day-to-day operations of Library Services, including recruitment, performance and development within the team, and working on projects that improve library services. The role requires strong organizational and interpersonal skills, the ability to work under pressure, and a commitment to customer service. The successful candidate should have proven experience in managing operations in a demanding customer service environment, a track record of innovating and developing new service initiatives, and experience in coaching and developing staff. The role may involve some evening and weekend working for university-wide events. The university encourages applications from diverse candidates and is open to flexible working arrangements.