KDS Support Technician

This is a job description for a KDS Support Technician position at the University of Winchester. The role involves providing 2nd line technical support and assistance with Technology for Teaching and Estates and Facilities Management projects. Main duties include prioritizing and diagnosing incidents, investigating causes, developing a knowledge base for self-help and 1st line team use, identifying digital skill development requirements, escalating unresolved incidents, and supporting customers in recovering content. The ideal candidate should have experience in IT support, proficiency in MS Office tools, excellent communication and customer service skills, and the ability to handle multiple tasks. Degree qualifications and experience in an educational environment are desirable.