1st Line Support

This is a job description for a 1st Line Support role at the University of Winchester, under the Knowledge & Digital Services faculty. The employee will provide first point of support to students, staff and visitors in-person, online, or via other modes. Responsibilities include delivering high quality enquiry services for IT, Library and Multi-media equipment, using support materials and knowledge base to answer questions, identifying gaps in the knowledge base, and dealing with loan transactions. The role requires excellent communication skills, ability to handle multiple types of enquiries, and commitment to health and safety. GCSE A-C in English & Maths, and experience in delivery of high quality customer experience and enquiry support are desirable. The candidate should also have experience working in Library, IT support, multimedia/equipment loan, or related general enquiry support service, and in the Higher Education sector.